How your orders fill
Orders fill at the live best available price on the market's order book. When you buy, you pay the ask; when you sell, you receive the bid — top-of-book, priced against real prediction-market data inside the PredictFundr terminal. A per-contract fee applies to each fill.
Fills are top-of-book only: there's no price improvement and no additional slippage modeling beyond the best bid or offer. The price you get is the one quoted at the top of the book at the moment your order executes, plus the per-contract fee — nothing more, nothing hidden.
If a fill ever looks off, note the market and the approximate time or tick and reach the team (see How to get help); every fill is recorded and can be reviewed.
If you think a rule check was wrong
Every rule on your account runs continuously — profit target, max drawdown, daily drawdown, position cap, consistency, trade count, and time. Each check is logged with the tick it ran on, the exact formula it used, and the decision it reached. That log is your audit trail, and nothing about a pass, fail, or breach is a black box.
If you believe a breach or a pass/fail decision was wrong, open a support ticket. Include your account email and the approximate time or tick when it happened. The team will pull the logged decision and review it against the same recorded formula the system used — so your dispute is checked against the exact math that produced the result, not a guess after the fact.
The rules you're measured against are also written up front in our Terms, and explained in plain language in what a prediction-market prop firm is.
How to get help
The primary support path is a ticket in our Discord. It's the fastest way to reach the team, the place to file a rule dispute, and where the community and staff answer questions before and after you're funded.
Open a Discord ticket
Join the server and open a support ticket. Bring your account email and, for a rule dispute, the approximate time or tick.
Response times
We answer as fast as we can — there's no bot wall, just the team and the community. Clear details get you a faster resolution.
Email, if you prefer
Billing and refund questions: [email protected]. Formal rule disputes: [email protected].
Quick answers
| Question | Answer |
|---|---|
| Where do I see my rules? | In the terminal. The "Show your math" rail puts your profit target, drawdown floor, position cap, and trade count live on the trade ticket — each with the formula behind it, so you always know where you stand. |
| How do payouts work? | You keep 90% (a 90/10 split), paid in USDC to your wallet on a 7-day cadence, typically under 24 hours after approval. There's no lifetime payout cap. |
| How do I get started? | Pass one $45 challenge: hit the 20% profit target inside a 10% trailing drawdown and you're funded. Start your challenge. |
Want the bigger picture first? Read what a prediction-market prop firm is or browse the blog.
Frequently asked questions
How do my orders fill?
At the live top-of-book price on the market's order book — the ask when you buy, the bid when you sell — priced against real prediction-market data, plus a per-contract fee. There's no price improvement or extra slippage beyond top-of-book.
I think a breach was logged in error. What do I do?
Open a ticket in our Discord with your account email and the approximate time or tick. Every rule check is logged with its tick, formula, and decision, so the team will review that logged decision against the formula it used.
How do I contact support?
The fastest path is a support ticket in our Discord, where the team and community answer as quickly as we can. For billing or refund questions you can also email [email protected], and formal rule disputes can go to [email protected].
Where can I see the rules while I trade?
In the terminal's "Show your math" rail. Your profit target, drawdown floor, position cap, and trade count sit live on the trade ticket, each shown with the formula behind it.
Still stuck? Ask us anything
The team and community answer fast in Discord — come ask before, during, or after your challenge.
Ask in Discord →